Service Delivery Leader

2 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $80,198 - $138,730

Role Summary:

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  • We are seeking a seasoned professional to lead our service delivery operations. The ideal candidate will have extensive experience in managing service provider partnerships and driving strategic outcomes.
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About the Role:

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  • The successful candidate will be responsible for establishing and implementing relevant frameworks related to provider partnerships, delivering a range of provider partnership projects and activities, and providing high-level advice on all aspects of service partnerships.
  • This role requires strong project management and organisational skills, as well as the ability to lead within a dynamic environment and work collaboratively with key stakeholders.
  • The ideal candidate will have applied expert knowledge and understanding of service provider partnership and monitoring principles and processes relevant to the NIISQ, including the ability to drive continuous improvement.
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Key Responsibilities:

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  • Support the Manager Service Delivery Partnerships in establishing and implementing relevant frameworks related to provider partnerships
  • Deliver a range of provider partnership projects and activities to enable NIISQ agency's strong partnership approach with external service providers
  • Provide high level advice to internal and external stakeholders on all aspects of service partnerships to encourage innovative practices and support the delivery of NIISQ strategic objectives
  • Undertake activities to attract, register, on-board and retain service providers across each service group as required by the National Injury Insurance Scheme (Queensland) Act 2016 and Regulation
  • Manage operational and day to day issues relating to service delivery by working collaboratively with all key stakeholders to ensure high quality service outcomes
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Requirements:

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  • Applied, expert knowledge and understanding of service provider partnership and monitoring principles and processes relevant to the NIISQ, including the ability to drive continuous improvement
  • Strong and proven expertise in managing service providers in accordance with the Queensland Government and NIISQ frameworks, policies, procedures and the National Injury Insurance Scheme (Queensland) Act 2016 and Regulation
  • High level communication and advisory skills and a record of success in negotiating and influencing service provider outcomes with internal and external stakeholders, to provide innovative solutions
  • High level project management and organisational skills and the ability to lead within a dynamic environment, including a collaborative, autonomous, flexible and agile working style and approach
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What We Offer:

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  • A challenging and rewarding role that offers opportunities for growth and development
  • A collaborative and supportive work environment
  • A competitive salary and benefits package
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Note:

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  • Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format.
  • Please do not upload zipped files.
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