Fitness Consultant
4 weeks ago
We are a leading fitness organization in Australia, dedicated to helping people achieve their health and wellness goals. Our mission is to make a positive impact on people's lives through innovative and diverse health and wellness offerings.
Job DescriptionWe are seeking a highly motivated and customer-focused Member Support Consultant to join our team at our Holland Park club. As a Member Support Consultant, you will play a key role in building and maintaining a thriving membership base, providing exceptional customer service, and driving sales growth.
Key Responsibilities- Proactively contribute to club sales budget through sales promotions and referrals campaigns
- Generate and convert high-quality sales leads through community outreach, referrals, and identifying new business opportunities
- Achieve the required number of lead contacts via telephone to maximize sales opportunities
- Provide sales presentations and tours to prospective members
- Create great member journeys through positive and personalized interactions
- Achieve successful outcomes to enquiries
- Open and close the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey, recommending club-based products that boost their results and amplify their experience
- Current First Aid & CPR certificates
- Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
- The ability to solve problems and overcome obstacles
- Outstanding communication abilities - able to listen, understand, empathize, and influence others
- Tenacity with a natural drive to achieve individual targets and team goals
- Customer-focused with a desire to achieve exceptional customer outcomes
- A realistic OTE of $70,000-$75,000 (made up of base salary and commission), plus super
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards"
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations, and disciplines
We offer access to our industry-leading learning and development content, including the FLG Learning Hub and Blinkist. This will help you develop your skills and knowledge, and take your career to the next level.
About Fitness and Lifestyle GroupWe are the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
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