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Service Operations Manager

2 months ago

Gladstone, Australia Motor Staff Full time

Job Title: Service Manager

About the Role:

We are seeking a highly experienced Service Manager to join our team at Motor Staff. As a Service Manager, you will be responsible for leading our service department and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Lead and manage a team of service advisors and technicians to deliver high-quality service to our customers.
  • Develop and implement strategies to increase service revenue and customer satisfaction.
  • Manage and maintain accurate records of service work, including customer information and vehicle maintenance history.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and control service costs to ensure profitability.

Requirements:

  • Current or recent experience as a Service Manager in a franchised dealership environment.
  • Strong management, people handling, and organizational skills.
  • Ability to motivate staff to reach their potential.
  • Profit and customer satisfaction driven.

What We Offer:

A competitive salary package, including a retainer, super, commission, and car. On Target Earnings can be expected to reach $170k.