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**Operations Lead

2 months ago

Sydney, New South Wales, Australia Singtel Group Full time

About the Role:

We are seeking an experienced Operations Lead to join our team at Singtel Group. As a key member of our operations team, you will play a pivotal role in delivering a major upgrade to one of our largest core platforms.

Key Responsibilities:

  • Platform Delivery: Lead the integration and delivery of the upgraded core platform, ensuring it meets all technical specifications and operational standards.
  • Operational Excellence: Oversee the transition from project delivery to operations, ensuring the platform is fully operational and supported by robust processes.
  • AWS Expertise: Apply your deep understanding of AWS to guide the platform's architecture and ensure it aligns with best practices and Singtel Group's strategic goals.
  • Team Leadership: Manage and mentor a diverse team, both onshore and offshore, to ensure they are equipped to support the platform post-delivery.
  • Stakeholder Engagement: Collaborate with key business units to ensure the platform meets current and future needs, acting as the main point of contact for escalations and inquiries.
  • Continuous Improvement: Drive ongoing optimization of the platform, implementing automation and monitoring solutions to enhance performance and reliability.
  • Financial Oversight: Manage the operational budget, ensuring that expenditures align with the capital plan and that any risks are identified and mitigated early.
  • Compliance & Governance: Ensure that all operations adhere to Singtel Group's policies and regulatory requirements, maintaining the highest standards of compliance.

What We're Looking For:

  • Technical Expertise: Strong AWS knowledge with a focus on designing and managing large-scale, enterprise-level platforms.
  • Operational Savvy: Proven experience in managing post-delivery operations, ensuring platforms are reliable, efficient, and meet SLAs.
  • Engineering Mindset: Ability to oversee the technical delivery of a platform, ensuring it meets all engineering standards and operational requirements.
  • People Skills: A collaborative leader who can motivate and manage a diverse team, ensuring they are aligned with Singtel Group's goals and values.
  • Problem-Solving: Strong analytical skills to identify and resolve issues, with the ability to drive outcomes through collaboration and leadership.
  • Vendor Management: Experience in managing external partners, ensuring they deliver high-quality services and adhere to contractual KPIs.

Perks and Benefits:

  • Flexible work arrangements, including remote work options.
  • Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
  • Access to resources, webinars, and support for employees and their families.
  • Opportunities for professional growth and development, including training and education programs.
  • A diverse and inclusive work environment, with a range of employee-led volunteer groups and social activities.