Customer Support Officer

1 week ago


Lithgow, New South Wales, Australia Alexander Appointments Full time
About the Company:
Our client is a leading service provider to the NSW State Government, offering a range of services including government procurement, information technology, and corporate shared services. With a strong focus on sustainable government finances and major public works programs, they require a team of skilled customer support officers to join their contact centre in Lithgow.

Job Description:
We are seeking 15 part-time customer support officers to work in our contact centre, providing high-level professional customer service to customers across various departments. The successful candidates will be responsible for answering inbound calls, responding to enquiries, and resolving complaints in an accurate and timely manner. They will also have the opportunity to develop their skills and knowledge through training and development programs offered by the organisation.

Key Responsibilities:
The key responsibilities of this role include acting as the first point of contact for customers, providing high-level professional customer service, responding to enquiries in an accurate and timely manner, and resolving complaints effectively. Additionally, the successful candidates will be required to operate contact centre telephony and other communication systems, gather and investigate enquiries to resolution, and escalate complex complaints to senior team members.

About You:
To succeed in this role, you will need to possess impeccable communication skills, both verbal and written, with an empathetic nature and remarkable interpersonal skills. You should also be professional, resilient, and confident, with a customer service delivery focus. A high level of attention to detail, superior organisational skills, and strong computer literacy are essential for this position.

Requirements:
Minimum 2-3 years' experience in a high-volume contact centre environment is preferred. Flexibility to work a rotating roster between 7am-7pm, Monday to Friday, and ability to travel to Penrith for the training period are also necessary.
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