Cloud Platform Expert

1 month ago


Melbourne, Victoria, Australia Amazon Web Services Australia Pty Ltd Full time

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a key member of the Enterprise Support team responsible for leading the success of enterprise customers in building applications and services on the AWS platform.

Your primary focus will be on working backwards from customer needs to define a support strategy, delivering expert advice on AWS services to address questions, project planning, and ongoing operational issues.

Key responsibilities include serving as a single point of contact for Enterprise Accounts, understanding customer outcomes and business goals, and making recommendations for AWS service improvements that align with customer strategy and architecture.

You will also evaluate and analyze operational performance, present periodic reviews to customers, and provide detailed reviews of service disruptions and metrics.

Additionally, you will champion and advocate for customer requirements within AWS, participate in customer meetings, and leverage key customer resolution tools to facilitate rapid resolution of customer concerns.

Collaboration with Amazon Web Service engineers is also crucial to ensure customer issues are resolved efficiently, and you will plan and execute successful business-critical events, including product launches, migrations, and modernizations, for your customers on AWS.



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