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Customer Service Representative

2 months ago


Kings Meadows, Tasmania, Australia Westpac Group Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Westpac Group. As a key member of our Virtual Banking team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Respond to inbound calls and provide outstanding service to our banking customers
  • Service and fulfill banking needs of customers quickly, accurately, and efficiently
  • Work across our operating hours Monday to Friday 8:00 AM to 8:00 PM
Requirements
  • At least 12 months customer service experience (any industry)
  • Strong communication skills and ability to navigate numerous systems to support our customers
  • Ability to adjust to a high-paced, KPI environment
What We Offer
  • Full training provided from day one to ensure your success in the role
  • Flexibility to work from home 2 days a week post-training
  • Incremental salary increases will be applied as you progress through the training journey
About Us

At Westpac Group, we are committed to creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.