Customer Service Liaison for Heavy Duty Truck Dealership

11 hours ago

Laverton, Australia Kenworth DAF Melbourne Full time
About Us

Kenworth DAF Melbourne is a leading heavy-duty truck dealership representing the Kenworth and DAF brands, located in Laverton's transport hub.

The Opportunity

We are seeking a Customer Service Liaison to join our dynamic team. This role will act as a liaison between customers and the Service Department, addressing every customer's needs and concerns by providing appropriate solutions.

Key Responsibilities
  • Greet customers and promptly address their inquiries and service requests
  • Display extensive knowledge about products and services
  • Document all vehicle issues and requests
  • Communicate with customers about all vehicle problems, including warranty issues, repairs, and maintenance
  • Ensure accurate quotes, costing, and invoicing are provided and recorded
  • Collaborate with technicians to ensure repairs are completed within allocated timeframe
  • Attend to front counter and all service platforms to respond to customer enquiries
  • Raise, process, and close repair orders
  • Provide order numbers to contractors and sublet invoices to dealers
About You
  • Previous experience in a similar role within the automotive industry would be highly regarded
  • Qualified diesel/motor mechanic preferred
  • Excellent customer service
  • Great attention to detail
  • Outstanding organisational and communication skills
  • Adequate knowledge of automotive or transport industries
  • Experience in auto I.T. systems and costing is desirable
  • Flexibility to work outside regular business hours, including evenings, weekends, and holidays as part of a breakdown phone rotation
  • Flexibility to work as part of a Saturday shift rotation once a month
Why Us?

In return, PACCAR Australia offers great working conditions, a friendly team environment, an excellent salary package, including generous superannuation, salary sacrifice, corporate health benefits, education support, and long-term employment and career opportunities.

Earning an estimated $80,000 - $110,000 per year, this role provides a stable income and opportunities for professional growth in a reputable company.

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