Oceania Technical Leadership Position

5 days ago


Melbourne, Victoria, Australia Intelerad Medical Systems Incorporated Full time
About the Role

Intelerad Medical Systems Incorporated seeks a seasoned leader to oversee its customer support operations. As the Director of Customer Support, you will play a pivotal role in driving business outcomes through effective leadership and strategic planning.

Your responsibilities will include managing direct reports (10-20), developing and implementing knowledge development and management strategies, and building relationships with cross-functional teams. You will also be responsible for communicating departmental strategies to executive management and key stakeholders.

We are looking for a candidate with 10+ years of experience in technical or service delivery roles, strong organisational/collaborative leadership skills, and the ability to convey and implement a vision for the department. A background in the medical imaging industry is preferred but not required.

  • 5+ years in leading a technical team and/or service delivery in a software company
  • 10+ years in a technical or service delivery role such as technical support, software development, integration, project management, etc.
  • Strong organisational/collaborative leadership and change management experience.


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