Operations Manager

2 weeks ago

Geraldton, Western Australia St John WA Full time
Operations Lead Job Description

St John WA is seeking an experienced Operations Lead to join our Emergency department on a Permanent Full-Time basis based in Geraldton WA.

The Operations Lead will oversee all operational aspects of the ambulance service within a specific District, managing resources to ensure service delivery meets quality and safety standards.

This role is responsible for leading and supporting crews to ensure they deliver high-quality care to the community, focusing on ensuring that ambulance services in District are effective, efficient, and of the highest quality.

Key Responsibilities:
  • Support the District Operations Manager in ensuring District key performance indicators (KPIs) are met within the time allocated by the General Manager.
  • Model leadership and promote wellbeing and support behaviours across the district.
  • Support the District Operations Manager in the delivery of a high-quality and efficient ambulance service within the designated District.
  • Monitor and report on performance and emerging issues, risks, and opportunities to the District Operations Manager.
  • Provide support in the development and implementation of operational plans and strategic initiatives to support service delivery objectives in the designated District.
  • Report risks to the achievement of KPIs in a timely manner to the District Operations Manager and assist in managing these risks effectively.
  • Provide leadership to operational team members and be a model for overarching responsibility for the designated District.
Requirements:
  • Experience in healthcare management, healthcare service delivery, and/or emergency services, with a background in operational management.
  • Ability to deliver a high-quality service for the community, meeting performance targets and driving continuous improvement.
  • Knowledge of relevant regulations, standards, and best practice in ambulance and/or healthcare service delivery.
  • Ability to support resource planning, budget management, and performance evaluation.
  • Ability to lead and develop a diverse workforce, including coordination of many volunteers, where required, across a geographically diverse area.
  • Understanding of clinical governance systems, risk management, and regulatory requirements in the ambulance and/or emergency services sector.
  • Excellent communication, negotiation, and interpersonal skills, with the ability to engage and influence a wide range of partners and stakeholders.
What's in it for you?
  • A competitive remuneration package.
  • Salary packaging options.
  • Free emergency ambulance cover.
  • Free first aid training.

St John WA is committed to creating an inclusive environment that provides a sense of belonging and enables a welcoming, diverse, capable, and connected workforce who represent the community we serve.

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