
Customer Experience Liaison
6 days ago
This hands-on role is based in Brisbane, overseeing a team of customer service officers across various functions with the purpose of delivering music and speech examinations throughout Queensland.
About the Role- Manage staff to support examination delivery within commercial frameworks.
- Work independently to set priorities, monitor workflow, allocate resources and develop strategies for efficient examination delivery in Queensland.
- Coordinate recruitment and selection, including casual examination supervisors across Queensland.
- Coordinate induction, training and professional development for examiners and examination supervisors.
Collaborate effectively with internal and external stakeholders while maintaining strong working relationships.
Reports directly to the State Manager.
About You- Achieve results through effective people management and harnessing front-line resources to deliver positive customer experiences.
- Experience using databases and scheduling systems, as well as problem-solving abilities and proactive approach to improving workflows.
Benefits include working with exceptional talent and flexible work arrangements.
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