Customer Service Data Specialist

6 days ago


Sydney, New South Wales, Australia Advance Careers Full time

As a leading energy data management services business, our client prides itself on providing excellent customer service through technology and innovation.

The Role of the Account Support Specialist
  • To provide solutions to customer accounts with high attention to detail.

This role involves working closely with customer accounts to address questions, handle data entry, prepare reports, manage payment files and customer service. Communication with key stakeholders regarding queries and project support is also required. In this data-driven position, you will be responsible for identifying issues and resolving them to maintain customer satisfaction.

Key Responsibilities:
  • Data Entry and Report Preparation
  • Customer Service and Communication
  • Payment File Management
  • Issue Identification and Resolution

We are seeking a tertiary-qualified individual with exceptional attention to detail and proven experience in handling customer accounts. Strong skills in data entry, report production, and customer service are essential. Advanced proficiency in MS Office, particularly Microsoft Excel, is highly regarded. Experience in consultancy, energy, environmental, or metering services roles is advantageous. The ideal candidate will possess strong time management and commercial acumen, excellent communication skills, and the ability to multitask.

Requirements:
  • Tertiary Qualification
  • Exceptional Attention to Detail
  • Proven Experience in Customer Accounts
  • Strong Data Entry and Report Production Skills
  • Advanced Proficiency in MS Office
  • Excellent Communication and Time Management Skills

Our client offers a competitive salary and benefits package, as well as opportunities for career development in a dynamic and growing industry. If you are passionate about delivering exceptional customer service and have a strong background in data management, we encourage you to apply.



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