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Service Technician

2 months ago

Welshpool, Australia Rheem Company Full time

About the Role

The Service Technician role is responsible for the repair, maintenance, and installation of Rheem Company's range of products in the Perth metropolitan area. Your duties would include:

  • Respond to all allocated after-sales calls with a professional, pleasant, and outgoing manner, mindful at all times of the importance of our customers.
  • Ensure our products are installed and operate within the design specifications and relevant standards, acting as a licensed trade professional for Perth.
  • Evaluate and rectify the appliance problem efficiently and accurately, and/or install and commission an appliance in accordance with the quotation.
  • Maintain knowledge and attend Rheem training across the full product range, including Rheem, Vulcan, Raypak, Edwards, and Solahart.
  • Act in a manner conducive to good health and safety of yourself and the general public.

About You

We are looking for someone who is committed, motivated, energetic, and reliable. You will also have:

  • A trade qualification in Plumbing, Electrical, or Gas Fitting/Servicing.
  • An additional restricted license in Plumbing or Electrical – Highly desirable.
  • A current driver's license with the ability to drive a manual vehicle.
  • Comfortable use of electronic communication/information devices.
  • Be fully vaccinated against COVID-19.

Key Responsibilities

As a Service Technician, you will be responsible for:

  • Providing exceptional customer service and ensuring customer satisfaction.
  • Installing, maintaining, and repairing Rheem Company's products to the highest standards.
  • Staying up-to-date with the latest product knowledge and training.
  • Working safely and efficiently to meet deadlines and targets.