Retail Experience Manager

6 days ago


Melbourne, Victoria, Australia beBeeCustomerExperience Full time $80,000 - $120,000
Job Description

We are the global leader in hearing care retail, empowering people to rediscover all emotions of sound.

We attract talented individuals who share our values and demonstrate them every day.

The Customer Relationship Specialist resolves customer issues and complaints, ensuring a smooth experience in line with standards and core values.

This role involves resolving customer queries, identifying potential risks, and addressing problems before they escalate.

Key responsibilities include:

  • Investigating and solving client complaints
  • Identifying potential risks and addressing problems before they escalate
  • Working with internal stakeholders for fast and client-centred resolution
  • Liaising with clinic networks for conflict resolution

About You:

  • Expertise in Retail customer relationship management
  • Project management experience
  • Excellent knowledge of Office package, including Excel and PowerPoint

Benefits

Attractive remuneration package

Training, career, and learning development opportunities

A day off to celebrate your Birthday

What We Offer

This is an opportunity to join a leading company and work with a fun, vibrant team.



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