Assistant Store Manager, Melbourne Central

1 month ago


Cairns, Queensland, Australia The Body Shop Full time

Your role in a nutshell

We are seeking a highly motivated and enthusiastic Assistant Store Manager to join our team at The Body Shop. As a key member of our store management team, you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

More about the role

Customer Experience - As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day to day basis.

Delivery - Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets.

Teamwork and People Management - Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We're are looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.

What we look for

  • Experience working within a customer service and/ or beauty environment with both sales and service targets
  • Working knowledge of shop operation processes
  • Demonstrated success in driving sales by leading and motivating a team
  • The ability to solve problems in a timely manner
  • Work flexible hours, including holidays, nights and weekends to meet the needs of the business
  • Good IT Skills
  • Ability to demonstrate outstanding communication and operational skills
  • Flexibility to work across Sunday to Saturday is required.

Talent Drivers

Collaborative SkillsCommercialityLeadershipPersonal ConductPurpose



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