Field Service Coordinator

1 month ago

Sydney, New South Wales, Australia Wärtsilä Full time

About the Role

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. We are passionate about enabling sustainable societies through innovation in technology and services. Our ultimate aim is to provide increased value to both our customers and society.

Key Responsibilities

  • Plan, organize, and delegate field service and workshop jobs.
  • Allocate manpower for field service and workshop jobs, updating the field service planning board.
  • Coordinate and provide logistics support for all field service and workshop jobs, liaising with customers, account managers, field service and workshop managers, and network companies/product companies.
  • Organize sub-contractors as required.
  • Ensure that field service and workshop personnel are briefed prior to the execution of jobs.
  • Ensure that jobs are coordinated and executed to full customer satisfaction.
  • Ensure that tools and other company assets are returned after job completion.
  • Ensure that all job-related expenses are captured and booked into the job.
  • Monitor costs on the job and take appropriate action.
  • Ensure that job-related correspondence is maintained in the respective job pockets.
  • Review field service and workshop service reports prior to approval.
  • Review completed field service and workshop jobs for invoicing.
  • Assist the field service operations/workshop manager as required.
  • Ensure that field service and workshop processes are effectively implemented and maintained.
  • Demonstrate commitment to OH&S, environmental, and quality systems and actively participate in Wärtsilä initiatives.
  • Be a team player, supporting colleagues and superiors, sharing information, and contributing to a friendly work atmosphere.

Requirements

  • Bachelor's degree in mechanical engineering or equivalent with 3-5 years' work experience in a field service admin/coordinator role in a multicultural environment.
  • Good presentation, communication, and team working skills.
  • Motivation to learn new things and high attention to detail.
  • Strong organizational skills with the ability to multitask, including flexibility.
  • Reporting and analyzing skills.
  • Knowledge of sourcing processes in general and related tools.
  • Workplace ICT equipment and applications (M-Files, CRM, SAP/WEP experience, and MS office tools).
  • Ability to work autonomously but be a proactive team player, comfortable brainstorming, creating, and delivering information and material to both small and large groups of internal stakeholders.
  • Positive and helpful attitude.
  • Good command of English.

About Wärtsilä

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilize the variety of training activities, learning solutions, and self-study materials that we have to offer, which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth-oriented organization.

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