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Banking Consultant

2 months ago


Penrith Municipality, Australia ANZ Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our team at ANZ. As a key member of our Retail Banking team, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Provide customers with a seamless banking experience through transaction activities, needs-based conversations, and digital solutions education.
  • Collaborate with a team of professionals to deliver high-quality customer service and achieve business objectives.
  • Contribute to the development and implementation of strategies to enhance customer engagement and advocacy.
  • Act as a role model and peer coach to promote a culture of excellence and continuous improvement.
  • Ensure compliance with ANZ policies and procedures, as well as relevant regulatory requirements.

Requirements:

  • Exceptional customer focus and retail experience.
  • Ability to multi-task and adapt to changing circumstances.
  • Strong understanding of compliance and regulatory requirements.
  • Excellent communication and interpersonal skills.

What We Offer:

At ANZ, we are committed to creating a workplace that reflects the diversity of our customers and communities. We offer a range of benefits, including flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services.

We are an equal opportunities employer and welcome applications from everyone. If you require any adjustments to our recruitment process or the role itself, please let us know how we can support you.