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Customer Service Liaison
2 months ago
We are seeking a highly skilled and experienced business administrator to join our team as a Customer Service Consultant at our Mildura Care Home. This is an exciting part-time opportunity to partner with our General Manager and contribute to the success of the operation of the home. Your role will involve supporting both employee and resident experiences, working across various functions including employee experience, resident experience, and administrative tasks.
About the Home
Our Mildura Care Home is located in the vibrant regional city of Mildura, Victoria, surrounded by the beauty of the Australian outback and the majestic Murray River. Our home offers a warm and welcoming atmosphere, with a strong sense of community and hospitality. We are committed to providing high-quality care and services to our residents, and we are looking for someone who shares our values and passion for delivering exceptional customer experiences.
Your Responsibilities
As a Customer Service Consultant, you will be responsible for supporting recruitment activities, rostering, payroll support, shared reception duties, and management of resident administration. You will also provide prospective residents and their loved ones with a warm and welcoming introduction to our care home. Your duties will include:
- Supporting recruitment activities
- Rostering and payroll support
- Shared reception duties
- Management of resident administration
- Providing prospective residents with a warm and welcoming introduction to the care home
About You
We are looking for someone with a minimum of a Cert III in Business Administration or equivalent experience. You will have previous experience in a similar admin/customer service role, with excellent communication and interpersonal skills. You will also have intermediate to advanced skills across the MS Office Suite and highly developed organisation and time management skills. Knowledge of Kronos/payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous.
What's in it for you?
As a valued member of our team, you will have access to a range of benefits, including career development opportunities, comprehensive induction and buddy program, and recognition and reward programs. You will also be part of a dynamic and supportive team that is committed to delivering exceptional customer experiences.
