Enterprise IT Support Specialist

17 hours ago

Sydney, New South Wales, Australia Secure Parking Full time

About Secure Parking

Secure Parking is a leading commercial car park operator in Australia and New Zealand, with over 450 car parks across both countries. Founded over 40 years ago, the company is now owned by Park24 Co. Ltd., Japan's largest commercial car park operator.

We're committed to providing exceptional service to our customers, clients, and staff members. Our core values are People First, Resilience, Integrity, Daring, and Passionate, which guide our actions and decisions every day.

About the Role

We're seeking an experienced IT support specialist to join our team, supporting our enterprise infrastructure platforms, including Microsoft Azure IaaS and serverless architecture. The right candidate will have experience with Microsoft Azure services such as virtual machines, Azure Backup, and Azure Site Recovery.

Main Responsibilities:

  • Investigate, diagnose, and solve system, software, and hardware incidents, service requests, and problems.
  • Categorise and properly record reported incidents, service requests, and problems, and develop knowledge articles and standard support procedure documentation.
  • Install and upgrade software and hardware.
  • Perform configuration changes under our internal change management process,
  • Determine when issues should be escalated to vendor support.
  • Provision, installations, configurations, and maintain enterprise and end-user infrastructure and components.
  • Ensure that incidents are handled according to agreed procedures.
  • Prioritise and diagnose incidents. Investigate causes of incidents and seek resolution.

What We Offer

An estimated salary for this role is around $80,000 - $110,000 per annum, depending on experience. As a member of our team, you'll enjoy a range of benefits, including professional development opportunities, flexible work arrangements, and a dynamic work environment.

About You

To be successful in this role, you'll need experience with Microsoft Azure services, strong problem-solving skills, and excellent communication abilities. An understanding of Agile project delivery methodologies would be an advantage, but not essential. If you're passionate about delivering high-quality IT support and have a commitment to continuous learning, we'd love to hear from you.

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