Travel Systems Team Lead
3 days ago
Ignite Travel Group is an award-winning travel company, recognized as the NTIA Most Outstanding Online Travel Agency. As Australia's largest travel advertiser, we deliver incredible holidays and innovative win-win-win models for our people, customers, and business partners.
Job SummaryWe are seeking a skilled Travel Systems Team Lead to join our team in Broadbeach. The successful candidate will lead and support our Manila-based load team and manage critical travel management systems.
Key Responsibilities- Lead and manage the travel system support team and product load team, ensuring adherence to priorities, policies, procedures, key performance metrics, and required standards.
- Oversee and manage travel management systems, including performance, configuration, security, updates, support, and maintenance.
- Provide technical assistance and undertake technical project roles as required.
- Serve as an escalation point for support for all travel systems used by the company.
- Manage service desk tickets, prioritizing systematically to minimize backlog and ensure operational efficiency.
- Guide employees in understanding and utilizing the travel system effectively.
- Conduct training sessions and workshops for employees to familiarize them with travel management systems.
- Maintain and develop excellent working relationships with key suppliers in a professional manner.
- Oversee, support, and prioritize product load requests/entries made by our product teams.
- Perform and/or ensure quality testing and associated processes for all contracts and products loaded across our travel-related systems.
- Oversee the performance, priorities, and staffing requirements of our product load team based in Manila.
- Ensure all documentation relating to travel systems is kept up to date.
We are looking for a highly motivated individual with the following skills and qualifications:
- Able to lead technical support teams.
- Experienced in overseeing team members located overseas.
- Proficient knowledge and experience in travel booking platforms and relevant software applications.
- Proven experience in managing travel systems or related technical support roles.
- Familiarity with travel policies and industry best practices.
- Knowledge of data analysis and reporting tools (a plus).
- Excellent problem-solving, analytical, and evaluative skills.
- Excellent verbal and written communication skills.
- Able to multitask, prioritize, and work under pressure.
- Strong stakeholder management, with the ability to build and maintain relationships.
- Customer-oriented attitude with a focus on delivering high-quality service.
As a Travel Systems Team Lead at Ignite Travel Group, you can expect:
- An estimated annual salary of $120,000.
- The opportunity to tick destinations off your bucket list with our discounts on travel and accommodation.
- Access to in-house financial and health services.
- Ongoing training and professional development.
- A hybrid working model that suits your lifestyle.
- Global career opportunities in a network of brands and businesses at your fingertips.
- Variety of social events to promote networking, celebrate wins, and have fun.
Ignite Travel Group values diversity, inclusivity, and collaboration. We believe in fostering an environment where everyone feels valued and supported. If you share these values, we would love to hear from you.
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