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Mortgage Origination Digitisation Lead
2 months ago
We are seeking a highly skilled and experienced professional to lead the digitisation of our mortgage origination process. As a Digitisation Lead Origination, you will be responsible for developing and implementing a market-leading digital mortgage application process for new and existing customers.
Key Responsibilities- Develop and oversee the implementation of the roadmap for a digital mortgage application process
- Collaborate with various teams to enhance digital origination journeys
- Work with Broker Sales to optimise performance, sales efficiency, and incentives based on feedback
- Partner with the Direct Channel team to enhance short-term opportunities
- Collaborate with Contact Centre, Operations, and Customer Experience teams to analyse key customer moments and feedback for continuous product, process, and service improvements
- Bachelor's degree or higher in Marketing, Business, or Commerce
- 7-10+ years of mortgage product and distribution experience
- Experience leading product and customer journey improvements, including digitisation initiatives
- 5+ years of experience in marketing, product management, and/or digital acquisition and process digitisation for mortgage products
- Ability to articulate strategy and set strategic direction, including prioritising initiatives
- Proven track record in managing complex issues and incident remediation
- Extensive influencing, communication and feedback skills with diverse stakeholders and confident with senior stakeholders
- Excellent people leadership capability, focused on building engaged, purpose-driven teams and coaching experience with high-performing teams across locations
- Proficient in Microsoft Office, particularly Excel
- Proactive, results-oriented, and creative thinker with strong analytical skills
- Ability to engage and inspire teams, thrive in an agile environment, and ensure positive customer outcomes
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on an approved sustainability activity
About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive – it's the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered. We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
