Technical Account Manager

1 month ago

Sydney, New South Wales, Australia Index Exchange Full time

About Index Exchange:

As a leading global advertising supply-side platform, Index Exchange enables media owners to maximize the value of their content on any screen. Our mission is to connect leading experience makers with the world's largest brands, ensuring a quality experience for consumers.

We're a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. Our radically transparent business practices and dedication to total market efficiency uphold the integrity of the programmatic ecosystem.

What's it like to work at Index?

Index is an exciting and fast-paced place to work. You'll have the opportunity to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We're built on our core values and live them each day.

We pride ourselves on our independence and openness, not only in our technology but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers. As the Technical Account Manager, you will enhance the performance and efficiency of Index's top DSP partners in the APAC region.

Key Responsibilities:

  • Oversee the complete lifecycle of DSP partnerships in APAC from onboarding to integration.
  • Provide day-to-day technical support, troubleshooting issues, and assisting account managers with strategic planning.
  • Act as the main point of contact for technical support, resolving issues, and escalating problems when necessary.
  • Collaborate with commercial counterparts and engage in tickets and threads as required to complete tasks.
  • Contribute to strategic projects and initiatives with commercial stakeholders, offering insights into larger opportunities for the region.
  • Identify ways to improve performance and efficiency, using data-driven analysis for DSPs.
  • Use BI tools to gain an in-depth understanding of data, tables, metrics, KPIs, and raw logs.
  • Regularly review integration health and monitor DSP performance within APAC, flagging issues and resolving problems with partners.
  • Serve as a consultant to strategic APAC DSP partnerships, helping them understand product offerings and achieve business objectives.
  • Develop a deep understanding of Index's product offerings and exchange functions for both DSPs and publishers.
  • Participate in experiments, product releases, and the development of new features on the exchange.

Requirements:

  • 4-5 years of experience in Solutions Consulting, Technical Account manager, or similar role in the programmatic space, focusing on SSPs and publishers.
  • Bachelor's degree in a related field.
  • Fluent in English and Japanese.
  • Strong leadership skills with a successful track record of managing projects with multiple stakeholders.
  • Creative thinker with the ability to bring innovative solutions to a technical environment.
  • Team player with a positive outlook, contributing to a growing organization.
  • Proven ability to work in a high growth, fast-paced environment with limited processes.
  • Highly motivated self-starter with a proactive and success-driven mindset.
  • Exceptional analytical and consulting skills with experience in SQL.
  • Strong verbal and written communication skills.
  • Extensive knowledge of programmatic advertising (SSPs, DSPs, RTB, publisher and servers, video players, OTT), web and mobile development (HTTP, HTML, CSS, JavaScript, JSON, APIs), and big data/data science is a plus.

Why You'll Love Working Here:

  • Comprehensive health, dental, and vision plans for you and your dependents.
  • Paid time off, health days, and personal obligation days plus flexible work schedules.
  • Competitive retirement matching plans.
  • Equity packages.
  • Generous parental leave available to birthing, non-birthing, and adoptive parents.
  • Annual well-being allowance plus fitness discounts and group wellness activities.
  • Commuter benefits and discounts, where available.
  • Employee assistance program.
  • Mental health first aid program that provides an in-the-moment point of contact and reassurance.
  • One day of volunteer time off per year and a donation-matching program.
  • Bi-weekly town halls and regular community-led team events.
  • Multiple resources and programming to support continuous learning.
  • A workplace that supports a diverse, equitable, and inclusive environment – learn more here.

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