High-Level Case Manager Position
2 weeks ago
The role of a Case Manager in our organization is to lead cases according to our quality and risk management practices. This involves working collaboratively with staff within their own teams, as well as multi-disciplinary teams including policy, quality assurance and legal advisory teams with subject matter expertise.
Some of the key responsibilities of a Case Manager include:
- Leading a collaborative case team that works effectively with specialist advisors and utilises our decision-making processes and systems to deliver timely advice and recommendations to senior leadership.
- Ensuring investigatory rigour and effective case management principles are met through evidence-based, transparent, independent and impartial decision-making.
- Producing, supervising and/or co-ordinating all case outputs including case management planning; report writing; producing case records (evidence, analysis, risks and issues, briefing notes, meeting notes etc.); and case communications (circulation of critical information, formal advice received, meeting requests, agendas, plans, relevant submissions etc.).
- Supporting the capability development of team members and other staff, including by delegating decisions and tasks appropriately; providing clear performance standards; and providing timely feedback and recognition.
In addition to these responsibilities, Case Managers also have a broader leadership role across the Investigation Branch and organization, including leading innovation and practice development, supporting a strong and inclusive workplace culture, and contributing to our engagement with international counterparts.
This role offers a high degree of direct engagement with Australian and international industry, including opportunities for domestic and international travel to conduct verification activities. You will be supported by a comprehensive training and induction program to help ensure your success in the role.
Key Requirements:
- Strong leadership skills, including the ability to create a working environment that encourages openness, collaboration and genuine debate around critical issues.
- Strong case management/project management skills, including managing milestones and deadlines and driving timely delivery.
- Expertise in analysing and interpreting company financial data, extracting insights and examining it critically to ensure accuracy and inform decision-making.
- Experience in leading complex analysis of quantitative data and market behaviours.
- An extensive understanding of interpreting and applying legislation, regulations, precedent, policies and procedures.
- Strong report-writing and written communication skills.
- The ability to effectively engage and collaborate with multiple internal and external stakeholders to drive quality outcomes.
- Microsoft Excel skills at an intermediate to advanced level.
- Skills or qualifications in one of the following fields are highly desirable: international trade, regulatory compliance and/or investigations, auditing, business, commerce, law, accounting or economics.
Eligibility:
Australian citizenship is required for this role, as well as a Baseline security clearance and the ability to obtain and maintain a clearance at this level.
We offer flexible work opportunities for many roles, with positions available in Melbourne and Canberra, and exceptional candidates considered for the Sydney office.
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