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Global Network Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeTechnical Full time $100,000 - $145,000
Network Operations Lead

Megaport is a global leader in Network as a Service (NaaS), transforming the way businesses connect to the cloud, data centers, and each other.

The team enjoys a collaborative, supportive, and fun work environment with a flat organizational structure.

Our Team Culture

We're a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Collaboration beats hierarchy, curiosity fuels our growth, and everyone's voice matters.

Your Role
  • Lead and support a global team of Network Operations Specialists to ensure business-as-usual activities are delivered to a high standard.
  • Coordinate technical responses, drive cross-functional collaboration, and provide clear visibility into the state of the network.
  • Act as an escalation point for the Customer Support team and contribute to ongoing training and enablement of frontline staff.
Responsibilities
  • Supervise daily operations of the Network Support Services team, providing technical leadership and guidance.
  • Provide documentation and knowledge sharing to uplift team capability.
  • Monitor OSS / BSS systems to assess network state and respond proactively.
  • Closely collaborate with internal teams to address feedback and improve service.
  • Manage supplier performance to drive network outcomes.
Key Requirements
  • Proven experience in a technical leadership role within a network operations or engineering environment.
  • Solid understanding of core networking and software fundamentals.
  • Strong problem-solving skills with the ability to tackle complex technical issues.
  • A passion for network operations and technology, with a customer-first mindset.