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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Premier People. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective resolution to customer inquiries and issues
- Manage administrative tasks, including invoicing, reporting, and organizing freight pickups and deliveries
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to resolve complex customer issues
- Contribute to the development of customer support policies and procedures
- Strong communication skills with a friendly and professional phone manner
- Experience using invoicing systems, freight software, and inventory management tools is preferred but not essential
- Great attention to detail and ability to multitask
- Proven experience in customer service or similar roles
- Familiarity with administrative tasks like invoicing, reporting, and organizing freight pickups/deliveries as well as inventory management
- Team-oriented, with a positive attitude and a desire to grow with the company
- Permanent, full-time role with opportunities for growth and development
- Ongoing training and support to ensure success in the role
- Competitive salary and benefits package
