Fitness Club Representative
5 days ago
About Us:
We are Planet Fitness, the Australia franchisee of Planet Fitness Franchising, LLC. We aim to democratize fitness together, one member at a time.
Our Mission:
Our mission is to make fitness accessible and enjoyable for everyone. We achieve this by creating comfortable, non-intimidating environments that promote inclusion and positivity.
Job Description:
We are seeking a highly motivated individual to join our team as a Membership Services Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, managing club access, and promoting our Judgement Free Zone.
Key Responsibilities:
- Deliver exceptional customer service to all members and guests
- Manage club access to members and non-members
- Answer questions and handle member complaints
- Explain our Judgement Free Zone to all members and non-members
- Take phone calls and messages
- Give club tours
- Sell memberships and complete membership agreements
- Operate the Point-of-Sale system
- Collect past due accounts
- Making appointments for PE @ PF hourly sessions
- Organize and maintain the customer service front desk
- Complete daily cleaning zones as assigned by management team
- Complete club walk arounds
- Assist with club housekeeping and restocking paper products in locker room
- Perform beginning of the day and end of the day procedures
- Make yourself available to newer team members for questions and guidance
- Complete monthly Black Card Spa maintenance as assigned by management team
Requirements:
- Previous customer service experience is advantageous
- Certifications: Certificate 3 in Fitness
- Must be currently First Aid and CPR certified
- Must have your WWC (working with children) certificate/number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started
- Must have completed a National Police Check certificate within 12 months of application date
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