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Client Service Advocate

3 weeks ago

Bairnsdale, Australia beBeeCustomerService Full time $40,000 - $60,000
Job Description

The Client Solutions Consultant – Call Centre is a full-time position that involves working in a contact centre environment, providing exceptional customer service and support to clients.

This role requires strong interpersonal and conflict management skills, as well as the ability to communicate effectively with clients and team members.

  • Answering all calls and assisting clients where possible to minimise phone traffic to sites;
  • Achieving KPI of 60 handled calls per day
  • Liaising with sites and various team members
  • Documenting and file noting in our systems
  • Providing advocacy and information about atWork Australia's services - connecting both clients and the wider community.

Key Responsibilities:

The Contact Centre Agent will be responsible for:

  • Providing high-quality customer service and support to clients
  • Meeting or exceeding performance targets and key performance indicators (KPIs)
  • Working collaboratively with other teams to achieve business objectives
Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • Exceptional customer focus with strong interpersonal and conflict management skills
  • Ability to communicate, connect and build rapport with clients;
  • Ability to provide helpful solutions with a friendly demeanour;
  • Highly motivated and driven to achieve customer service requirements and targets;
  • Sound telecommunication skills;
  • Experience keying and sourcing data into and from databases;
  • The willingness to work in a structured environment with clear guidelines and procedures and to adhere to these standards
  • Ability to obtain a satisfactory Police Clearance and a Working with Children's Check.
Benefits

As a valued member of our team, you will enjoy the following benefits:

  • Ongoing career development and national opportunities, as well as on-the-job training
  • Access to MedHealth Academy including your own professional development plan inclusive of individual training and mentoring
  • Opportunity to complete a Certificate IV in Employment Services *conditions apply
  • Job stability and guaranteed full-time hours
  • Access to a range of benefits including discounts for health insurance, access to psychology services, ability to purchase additional leave, roadside assistance and paid parental leave.
What We're Looking For

We are seeking someone who is passionate about delivering exceptional customer service and has a genuine interest in helping people.

If you have a passion for helping others and a drive to succeed, we encourage you to apply for this exciting opportunity.