Expert Cybersecurity Solutions Specialist

2 weeks ago

Sydney, New South Wales, Australia Proofpoint Full time

We are seeking a highly skilled and motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our customers.

The ideal candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills. They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.

Key responsibilities include:

  • Engage with Proofpoint customers as a product expert to implement our solutions, typically via web conferencing tools.
  • Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
  • Light project management duties will be required.
  • Manage a significant case load of varying customer and project types concurrently.
  • Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation.
  • Deliver product (including administrative and UI) knowledge transfer to customers and partners.
  • Drive high levels of customer satisfaction.
  • Be a strong voice for your customers into the Marketing, Product and Engineering teams to improve the product.
  • Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects.
  • Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.

The successful candidate will have 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support, and a strong understanding of enterprise email environments, LINUX system administration, Internet protocols, Directory protocols, and authentication methodologies.

This is a challenging and rewarding role that requires the ability to thrive in a fast-paced environment and present complex technical information to individuals with low technical expertise.

We offer a competitive salary package, including an estimated annual salary of $120,000 - $180,000 based on location, plus benefits and opportunities for growth and development.

At Proofpoint, we believe in hiring the best, the brightest, and cultivating a culture of collaboration and appreciation. If you are a motivated and results-driven individual who is passionate about cybersecurity and customer success, we encourage you to apply for this exciting opportunity.

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