Business Operations Coordinator

10 hours ago

Rockhampton, Queensland, Australia Aurizon Full time
Business Services Support

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Job Number: 95048-320867 Work type: Permanent - Full Time Location: Rockhampton Categories: Administration / Office Support, Business Professional

Remuneration/Benefit: Attractive Salary on offer (Approx. $60,000 - $80,000 per annum)

About the Role

Are you a customer-focused individual with exceptional organisational and multitasking abilities? Do you thrive in fast-paced environments and possess excellent communication skills? We are seeking an experienced Business Services Support professional to join our team at Aurizon.

Key Responsibilities
  • Provide high-quality service to customers through a range of business support functions within the Business Services Team.
  • Manage meeting room bookings, calendars, and catering requests for meetings and events.
  • Arrange meeting room setups according to specific requirements, including layout, equipment, and supplies.
  • Monitor stock levels of consumables, receive, sort, and distribute incoming mail, and prepare outgoing mail for dispatch.
  • Liaise with the Corporate Facilities & Workplace Supervisor to ensure tasks are completed in accordance with team Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Follow established processes and guidelines to meet organisational and team goals, ensuring compliance with company policies and standards.
  • Monitor, organise, and prioritise incoming emails to ensure timely responses, and collaborate with other teams to address enquiries from the community.
  • Answer incoming calls from the community and address their enquiries or concerns in a courteous and efficient manner. Document call details and interactions accurately to maintain records.
  • Undertake support activities in both the main administration building and the training centre, ensuring that both facilities operate smoothly. Efficiently move between the administration building and the training centre to provide support where needed.
  • Assist the Corporate Facilities & Workplace Supervisor with maintenance requests, staff locker management, facility inspections, and vendor management.
  • Print and issue/dispatch ID cards for employees, contractors, and visitors as required, ensuring accuracy and compliance with security standards.
  • Perform other administrative tasks as requested by the business, including printing, binding, and mail outs.
About You
  • Previous experience in reception, call centre operations, customer service, or administrative support is preferred.
  • Strong customer service skills and stakeholder management.
  • Exceptional interpersonal, written, and oral communication skills.
  • Strong organisational and multitasking abilities.
  • Proficiency with Microsoft Office suite of programs is preferred but not necessary.
  • Ability to undertake manual handling tasks in a safe manner.
  • Ability to work reliably and flexibly in a changing work environment.
  • Proficiency with call centre operations, email management tools, mail processing systems, meeting coordination is preferred but not necessary.
  • Experience in managing inventories and ordering supplies.
  • An autonomous self-starter with a proactive approach to tasks.
  • Professional appearance and demeanour.
  • Ability to handle high-traffic environments with a positive attitude.
  • Attention to detail and problem-solving skills.
  • Ability to efficiently support various tasks and projects related to facilities management and security.
What We Offer

At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities.

  • Development and growth opportunities.
  • Access to mentoring and development programs.
  • Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
  • Parental leave program and super booster.
About Aurizon

Aurizon is Australia's largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country.

Look to Aurizon for a diverse and collaborative culture.

At Aurizon, we celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.

Advertised: 12 Sep 2024 E. Australia Standard Time
Applications close: 16 Sep 2024 E. Australia Standard Time

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