Front Desk Representative

2 weeks ago


Melbourne, Victoria, Australia Pro-invest Careers Full time

We are looking for a skilled Guest Service Agent to join our team at Hotel Indigo in Potts Point. As a key member of our front desk team, you will be responsible for delivering an exceptional guest experience that exceeds expectations.

**Key Responsibilities:**

  • Assist guests with their needs, provide information about local attractions, and promote upsell opportunities.
  • Maintain high standards of the front desk, manage guest requests efficiently, and process payments accurately.
  • Collaborate with colleagues to ensure seamless operations during peak periods and contribute innovative ideas to enhance the guest experience.
  • Stay informed about local events and places to visit to share valuable insights with guests.

**Skills and Qualifications:**

  • Previous hotel or customer service experience is preferred.
  • Familiarity with Infor PMS or similar Hotel Property Management Systems is a plus.
  • Strong communication and teamwork skills with a focus on delivering exceptional customer service.
  • Able to adapt to fast-paced environments while maintaining a positive attitude.

**What We Offer:**

  • A dynamic and inclusive work environment with opportunities for growth.
  • The chance to be part of a globally recognized brand and innovative team.
  • Competitive pay and benefits.


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