Front Desk Representative
2 weeks ago
We are looking for a skilled Guest Service Agent to join our team at Hotel Indigo in Potts Point. As a key member of our front desk team, you will be responsible for delivering an exceptional guest experience that exceeds expectations.
**Key Responsibilities:**
- Assist guests with their needs, provide information about local attractions, and promote upsell opportunities.
- Maintain high standards of the front desk, manage guest requests efficiently, and process payments accurately.
- Collaborate with colleagues to ensure seamless operations during peak periods and contribute innovative ideas to enhance the guest experience.
- Stay informed about local events and places to visit to share valuable insights with guests.
**Skills and Qualifications:**
- Previous hotel or customer service experience is preferred.
- Familiarity with Infor PMS or similar Hotel Property Management Systems is a plus.
- Strong communication and teamwork skills with a focus on delivering exceptional customer service.
- Able to adapt to fast-paced environments while maintaining a positive attitude.
**What We Offer:**
- A dynamic and inclusive work environment with opportunities for growth.
- The chance to be part of a globally recognized brand and innovative team.
- Competitive pay and benefits.
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