Online Customer Service Lead

1 day ago

Australia beBeeCustomer Full time $90,000 - $105,000

Job Overview

We are seeking an experienced Team Leader to lead our online team and ensure excellent customer service is delivered through the day-to-day management of online orders.

About the Role

  • Lead teams across our department to put team and customers first
  • Manage and distribute online orders to the team
  • Work cohesively across departments
  • Advocate for accurate picking and substitutions
  • Pivot and focus on achieving order windows and targets
  • Deliver key performance metrics and targets across the team

About You

  • Ability to listen and learn, showing genuine care for both team and customers
  • Believes in always doing the right thing
  • Works collaboratively end to end as one team
  • Ability to work in a fast-paced & complex environment
  • Drive to coach and develop large teams to deliver great results
  • Ability to create a vision, coach, motivate and inspire a team

Why Work with Us

We value flexibility, equality, and inclusivity. We strive to create a safe and inclusive environment for all.

Requirements

  • Flexible availability to work early mornings, days, and late nights across a fortnightly rotational roster including weekends

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