Front Desk Coordinator

4 hours ago

Malvern East, Victoria, Australia Arcare Aged Care Full time

At Arcare Aged Care, we are seeking a skilled and compassionate Front Desk Coordinator to join our team. This is an excellent opportunity for someone who is passionate about providing exceptional customer service and making a positive impact on the lives of our residents.

About the Role

This role plays a crucial part in creating a welcoming environment for residents, visitors, and staff. You will be responsible for managing incoming calls, directing them to the appropriate departments or individuals, and handling general inquiries and messages efficiently.

  • Greet and welcome residents, visitors, and families with a friendly and warm demeanor, creating a positive and inviting atmosphere.
  • Manage visitor registrations and monitor visitors, ensuring security and safety protocols are followed.
  • Assist residents and their families by providing information and support, addressing their queries and concerns, and connecting them with the relevant staff members when necessary.
  • Provide administrative support, including rostering, filing, data entry, maintaining records, mail, and deliveries.
Key Responsibilities

Your key responsibilities will include:

  1. Creating a positive and welcoming environment for residents and visitors.
  2. Providing exceptional customer service and communication skills.
  3. Managing appointments and schedules for residents to see medical professionals, therapists, or other service providers.
  4. Ensuring the smooth operation of administrative tasks, such as rostering, filing, and data entry.
Skills & Experience

To succeed in this role, you will need:

  • Ability to manage rostering and team member allocations.
  • Experience using employee scheduling software, such as Humanforce or Time Target.
  • Adaptability, passion, and willingness to learn.
  • Collaborative and skilled at teamwork.
  • Friendly and effective communication abilities.
Benefits

We offer a range of benefits, including:

  • Above award rates of pay.
  • Significant employee discounts for Apple, Samsung, travel, health insurance, gyms, and more.
  • Allowances for uniforms, meals, shift work, and public holidays.
  • Paid training and development days.
  • Reward and recognition programs.
  • Employee assistance program.
About Us

Arcare Aged Care is one of Australia's leading aged care providers, with over 50 residences across QLD, NSW, and VIC. We value diversity within our workforce and are an equal opportunities employer.

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