Retail Assets Manager

We are a leading retail property group reimagining the way Australians live, work and play. Our portfolio includes some of the most recognisable and loved retail destinations across Australia.

The Operations Manager leads a team responsible for managing retail building services & maintenance, health & safety, compliance & risk and car park operations activities. This is achieved through the execution of an effective operations strategy in line with business plans.

A professional environment is crucial to the success of the incumbent. The Operations Manager has responsibility for activity within retail assets in our Sydney CBD portfolio.

Key Responsibilities:

• Contribute to the creation and execution of an annual operations strategy that informs team members' work plans.
• Develop and administer an operating budget coupled with associated planning and execution.
• Exceed industry best practice for all building maintenance, compliance, health & safety and risk activities.
• Exceed industry best practice for all security and crisis & incident management activities.
• Present the assets to an immaculate standard every day for retailers, consumers and staff through active leadership, high levels of contractor engagement and encouraging team performance.
• Create a workplace culture that embraces & values health & safety to reduce the potential of incidents and injuries.
• Ensure a robust planned and ad-hoc maintenance program is in place on a complex array of buildings, plant and equipment to maximise reliability and lifespan.
• Manage the centres life cycle plan and asset register.
• Oversee the administration of operational contracts and ensure that optimum value is realised for expenditure.
• Maintain quality contract documentation and report as required.
• Influence contractors to provide the highest quality of service.
• Manage a retailer engagement and satisfaction program.
• Maximise building efficiency and develop & manage a sustainability program to minimise utility usage.
• Complete administrative duties as required including writing performance and management reports.
• Assist with the delivery of capital projects.
• Ensure the shopping centre is complaint with Legislative obligations, Australian Standards and procedures.
• Manage annual essential safety measures obligations and certification (including the full function fire test program).
• Operate assets in the most sustainable financial and environmental manner.

Working Requirements:

Outside of normal business hours may be required due to the nature of the position and the industry we operate in. Tasks include performing the role of Duty Manager on a rotating roster, checking contractor work & compliance after-hours and completing audits or assessments.

Requirements:

• Experience in Operations or Facilities management with a strong understanding of building operations, legislative requirements, WH&S and project management.
• Strong budgeting, reporting and forecasting capabilities coupled with a proven track record in contractor management.
• Ability to resolve complex issues effectively.
• Demonstrated experience in Health and Safety management across a range of projects.
• Knowledge of retail leases & retailer management together with centre operations (tenancy delivery, facilities management, safety and security).
• Excellent communication skills.
• Able to leverage relationships to deliver best in class outcomes.
• Skilled at coaching and mentoring to build capability of people.

Why Us?

Our benefits program focuses on creating an inclusive environment for employees. We offer opportunities for growth and development, recognition and reward, and support for work-life balance.