Ecommerce Operations Specialist

4 days ago

Moira, Australia beBeeEcommerce Full time $90,000 - $130,000

Drive E-commerce Growth

We are seeking a results-driven professional to lead and grow our online retail business. The successful candidate will be responsible for developing and executing a robust e-commerce strategy to enhance customer experience, drive revenue growth, and maintain operational excellence across all digital channels.

Main Responsibilities:

  • Manage the day-to-day operations of our e-commerce platform.
  • Develop and implement strategies to increase online sales, improve conversion rates, and enhance customer satisfaction.
  • Oversee the management and optimisation of the online product catalogue, including product listings, descriptions, pricing, and images.
  • Analyse sales data, customer behaviour, and website performance to identify trends and opportunities for improvement.
  • Ensure a seamless and engaging customer journey across all digital touchpoints.
  • Collaborate with marketing teams to support digital campaigns, promotions, and seasonal initiatives.
  • Utilise analytics tools such as Google Analytics and social media insights to inform strategy and track performance.
  • Maintain alignment between e-commerce operations and overall business objectives and customer expectations.
  • Stay up-to-date with new technologies and best practices through collaboration with internal teams and external partners.

Requirements:

  • Proven experience in a similar e-commerce management role.
  • Strong leadership skills with experience managing and developing a team.
  • In-depth understanding of current e-commerce platforms, technologies, and digital tools.
  • Proficient in Google Analytics, SEO, SEM, PPC, Google Ads, and Google Shopping.
  • Demonstrable experience in analysing data to make informed, strategic decisions.
  • Excellent knowledge of digital marketing channels and social media platforms.
  • Strong IT proficiency and analytical mindset.
  • Commercial awareness with a strong results and performance focus.
  • Ability to adapt to change and drive innovation in a fast-paced environment.