Claims Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Suncorp Group Full time

At Suncorp Group, we are seeking a Claims Support Officer to join our team in Sydney. This is an exciting opportunity for someone who enjoys working in a friendly and busy environment and would like to enhance their career with a well-respected company.

About the Role

We have multiple exciting opportunities for Claims Support Officers to join our Team in Sydney. These roles are 6-month contract opportunities.

  • Job Title: Claims Support Officer
  • Location: Sydney
  • Salary: $76,400 inclusive of 11.5% Super (approximately AUD 84,864 per annum based on 37.5 hours per week)
  • Work Arrangement: Hybrid role with mix of Work from Home and in Office, (post probation period)
  • Shift Patterns: Full-time 37.5 hours per week - Monday to Friday

This position involves managing Insurance phone queues as per Contact Centre targets. You will also investigate, gather and follow-up additional information as requested by Claims Team. Validating claim details and referring to business partners are key responsibilities of this role.

Key Responsibilities
  • Manage Insurance phone queues as per Contact Centre targets
  • Investigate, gather and follow-up additional information as requested by Claims Team
  • Validate claim details and refer to business partners
  • Undertake review and audit tasks as directed
  • Manage complex escalations from business partners
  • Support the wider operations and Insurance team
  • Participate in learning and development, coaching and performance improvement activities as directed by Leader
  • Assist with other queues during times of need when possible
  • Work collaboratively with business partners to help them perform their designated tasks
Required Skills and Qualifications

We are looking for individuals with a Certificate or qualification in Administration, Business, Accounting or Finance. Attention to detail, communication skills, computer skills, customer service, problem-solving skills, and ability to provide client support and service to resolve issues via phone calls are essential for this role.

  • Certificate or qualification in Administration, Business, Accounting or Finance
  • Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role
  • Communication skills – ability to convey and explain information, coherently and confidently both oral and written
  • Computer skills – proficient keyboard skills and knowledge in Microsoft Office applications
  • Customer Service – committed to increasing customer experience and delivering high quality solutions within required timeframes
  • Ability to provide client support and service to resolve issues via phone calls
  • Problem solving skills
Benefits

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

  • Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths
  • Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work
  • Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave
  • Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing

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