Strategic Business Growth Consultant

3 days ago


Perth, Western Australia Microsoft Full time

Company Overview


Microsoft is a leading technology company that empowers businesses to achieve their goals through innovative solutions.


About the Role


The Customer Success Account Manager will play a critical role in driving business growth by building strong relationships with customers and delivering tailored solutions that meet their needs.


Key Responsibilities



  1. Technical Skilling – Develop technical expertise to provide valuable insights and recommendations to customers, connecting their business objectives to Microsoft's solutions.
  2. Customer Relationship Management – Nurture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution, and governance.
  3. Account Planning – Collaborate with the account team to drive conversations with customers that define and prioritize strategic alignment between customer objectives and Microsoft's goals.
  4. Opportunity and Pursuit Management – Identify and develop customer insights to support sellers in identifying and pursuing opportunities.
  5. Consumption and Delivery Execution – Lead the delivery of Microsoft solutions, taking ownership of team coordination to accelerate production-level consumption across solution areas and help customers achieve their goals.

Requirements


To be successful in this role, you will need:



  • A Master's Degree in Engineering, IT, Business, or a related field, AND 3+ years of solution delivery, practice management, customer-facing consulting, or portfolio management experience.
  • Bachelor's Degree in Engineering, Information Technology, Business, or a related field, AND 4+ years of work or internship experience in solution delivery, practice management, customer-facing consulting, or portfolio management.
  • Relevant work experience, Project Management Institute (PMI) or equivalent Project Management certification, and Prosci or equivalent change management certification.
  • A breadth of knowledge across Solution Areas, including solid understanding of Microsoft products, technologies, and solutions, as well as relevant certifications.

Benefits and Perks


As a valued member of our team, you can expect:



  • Competitive salary: $120,000 - $180,000 per year, based on location and experience.
  • Industry-leading healthcare benefits.
  • Generous time away and giving programs.
  • Opportunities to network and connect with professionals in the industry.
  • Educational resources and discounts on Microsoft products and services.

What We Offer


At Microsoft, we are committed to creating a culture of inclusion and respect. We offer a range of benefits and programs designed to support your professional and personal growth, including training and development opportunities, flexible work arrangements, and a comprehensive compensation package.



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