Customer Service Liaison

2 days ago


Geelong, Victoria, Australia Aruma Full time
About the Role

We are seeking a dedicated and resilient individual to join our team as a Customer Service Liaison. As the primary point of contact for internal and external customers, you will play a pivotal role in addressing, resolving, and documenting customer feedback, inquiries, and complaints.

Your Key Responsibilities:

  • Serve as the initial point of contact for customers, reflecting our dedication to top-tier customer service.
  • Address, resolve, and document various customer feedback, inquiries, and complaints, driving continuous service quality improvement.
  • Extend administrative support across the team, ensuring consistent and accurate application of policies and procedures.
  • Proactively identify incidents and requests that require escalation, ensuring timely resolution and customer satisfaction.

Requirements:

  • Minimum 2 years' experience in maintenance and services delivery within a large property portfolio.
  • Experience in disability or related sector (such as Human Services).
  • Previous experience using software platforms, bonus point for property platforms.
  • Sound computer literacy, confidence adopting systems and technology.
  • Proficient in MS Office Suite – primarily Excel and Outlook.
  • Resilience, boldness, and dedication to delivering exceptional customer service.
  • Strong communication and problem-solving abilities to effectively handle customer interactions.
  • Proficiency in adhering to policies and procedures, ensuring consistent and accurate execution.
  • Ability to collaborate within a team environment and escalate matters when appropriate.


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