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Staffing Solutions Specialist

2 weeks ago

Sydney, New South Wales, Australia Zone IT Solutions Full time

We are looking for a Staffing Solutions Specialist to join our team at Zone IT Solutions. In this role, you will be responsible for developing and implementing staffing plans that meet our business objectives.

Key Responsibilities:
  • Design and implement effective staffing strategies to meet service level agreements and operational goals.
  • Analyze data and forecast demand to ensure adequate staffing levels.
  • Develop and maintain reports and dashboards to track key performance indicators (KPIs).
  • Collaborate with cross-functional teams to identify opportunities for process improvement.
Requirements:
  • Minimum of 5 years of experience in workforce management within a contact center or similar environment.
  • Strong understanding of workforce management principles, tools, and methodologies.
  • Experience with workforce management software such as Aspect, Verint, or Genesys.
  • Proven ability to analyze data, forecast demand, and develop staffing plans.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
About Us:

Zone IT Solutions is a leading provider of IT solutions and services. We are committed to delivering exceptional customer experiences and creating a positive impact on our community.