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Operational Manager

1 month ago

Fortitude Valley, Queensland, Australia The Busy Group Full time

About The BUSY Group:

We are a community-based, not-for-profit organisation that promotes inclusion and economic participation for all Australians, particularly those who are highly disadvantaged. Our vision is to have more people in jobs, more people learning new skills, and more communities exposed to positive change, in partnership with employers and industry.

As a leading provider of employment services, we have over 45 years' experience in our field and engage with communities across Northern NSW, ACT, Victoria, North QLD, South East QLD including Gold Coast and Brisbane.

The Team Leader will play a critical role in fostering a supportive and encouraging working environment that builds a strong culture in exceeding all targets for commencements, placements and outcomes, while complying with Deed requirements and any relevant Policy Guidelines.

Key Responsibilities:

  • Foster a positive and inclusive team culture
  • Provide day-to-day mentoring and coaching to team members
  • Participate in initiatives to achieve objectives as directed by the Employment Programs Management Team

Requirements:

  • Demonstrated customer service experience
  • Digitally savvy – intermediate computer skills
  • Previous administration experience
  • Ability to work under pressure and meet KPI's
  • Ability to resolve complex client situations with resilience and maturity
  • Ability to obtain a Blue Card and National Police Check

What We Offer:

  • Competitive salary of circa $73,000 + super + NFP salary sacrifice
  • NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card
  • Training and Professional development commitment
  • Career progression and internal transfer opportunities
  • BUSY Benefits program
  • Employee Assistance Program
  • Tools of the trade to support your individual role