Retirement Savings Advisor

4 weeks ago


Brisbane, Queensland, Australia Australian Retirement Trust Full time
About the Opportunity

We are seeking a highly motivated and customer-focused Retirement Savings Advisor to join our Member Services team in Brisbane.

Job Description

This is a full-time permanent opportunity that offers a dynamic work environment, excellent training, and development opportunities. As a key member of our team, you will provide exceptional service to Australian Retirement Trust members, employers, and external financial advisors via multi-channel contact including inbound and outbound calls, email, and live chat.

You will support members with account, product, and legislation enquiries, as well as providing General Advice where suitable. This requires strong listening skills, empathy, and the ability to empower members to make informed decisions about their retirement savings.

Key Responsibilities
  • Provide high-quality customer service to members, employers, and external financial advisors via multiple channels.
  • Support members with account, product, and legislation enquiries, and provide General Advice where suitable.
  • Empower members to make informed decisions about their retirement savings by offering guidance and solutions.
  • Work collaboratively with internal teams to resolve complex issues and deliver seamless experiences for members.
Requirements

To be successful in this role, you will require:

  • Excellent communication and interpersonal skills.
  • A customer-focused approach with experience working in a service-based industry.
  • Aptitude for learning and adaptability in a fast-paced environment.
  • Natural resilience and patience to manage through peak periods and high-pressure situations.
  • Able to work in a structured environment with a rotating roster.
What We Offer

We offer a competitive salary of $65,000 - $75,000 per annum, plus 14% superannuation, and a comprehensive benefits package including:

  • Flexible working arrangements, including work-from-home options.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A supportive and inclusive team culture.
  • Opportunities for career progression and professional growth.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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