Customer Experience Specialist
6 days ago
We're seeking an experienced customer experience specialist to join our team. As a Customer Experience Coordinator, you'll play a vital role in ensuring our customers receive exceptional service and support throughout their journey with us.
Key Responsibilities:- Collect, analyze, and report on customer feedback to identify trends and opportunities for improvement.
- Support the design and implementation of customer experience programs, projects, and campaigns.
- Coordinate cross-functional teams to ensure alignment and delivery of customer experience initiatives.
- Develop and maintain customer experience documentation, guidelines, and process maps.
- A background in customer experience coordination within industries such as construction, property development, or local council.
- Proven experience in guiding customers through complex processes, ensuring consistent communication and support.
- The ability to understand and communicate using technical terminology to effectively engage with clients and internal teams.
- Excellent interpersonal skills to engage diverse stakeholders.
- An analytical mindset with the ability to interpret customer data and feedback.
- Able to work independently and collaboratively in a team.
- A positive, proactive attitude with a passion for improving customer experiences.
We value diversity and aim to create an inclusive environment that celebrates individuality. We welcome applications from people of all backgrounds and abilities.
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