IT Support Specialist

3 days ago


Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

Milestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team.

As a key member of our IT team, you will provide Level 1 support to users over the phone, ensuring timely and effective resolution of technical issues.

Key Responsibilities:

  • Provide IT support over the phone and via other communication channels
  • Log and manage tickets efficiently
  • Deliver exceptional customer service and experience
  • Perform hands-on hardware and software support
  • Install, move, add, and change equipment and software
  • Maintain and troubleshoot client networks
  • Identify and resolve potential problems proactively

Requirements:

  • Detailed knowledge of ticketing systems
  • Experience with Windows 10 and Microsoft Office Suite
  • Understanding of Active Directory
  • Excellent communication and teamwork skills
  • Ability to work independently and collaboratively

This is an exciting opportunity for a skilled IT professional to make a meaningful contribution to our team.



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