Current jobs related to Customer Contact Strategy Lead - Melbourne, Victoria - Australia and New Zealand Banking Group Limited

  • Contact Centre Experience Lead

    3 days ago

    Melbourne, Victoria, Australia QPC Australia Full time

    About the RoleThis is an exciting opportunity for a Contact Centre Experience Lead to join our customer success team at QPC Australia. As a trusted advisor, you will work closely with key stakeholders to help them optimise platform performance, drive adoption, and identify opportunities for continuous improvement.You will be responsible for developing a deep...

  • Customer Experience Director

    4 days ago

    Melbourne, Victoria, Australia FIRST CONTACT Full time

    The Head Concierge role at 447 Collins Street is a crucial position within the CBUS portfolio, requiring a skilled and dedicated individual to drive success.Reporting to the building management team, you will be responsible for ensuring seamless operations and delivering exceptional customer service to tenants and visitors.The arrival of the new building...

  • Revenue Expansion Lead

    2 weeks ago

    Melbourne, Victoria, Australia Lead Group Full time

    We are looking for a highly motivated Revenue Expansion Lead to join our team and drive revenue growth through sales strategy development and execution.Job Description As a key member of our team, you will be responsible for identifying and pursuing new business opportunities, building and maintaining strong customer relationships, and leading a...

  • Building Ambassador

    4 days ago

    Melbourne, Victoria, Australia FIRST CONTACT Full time

    This senior-level position at 447 Collins Street requires a highly skilled and experienced hospitality professional to lead the concierge team.Working closely with the building management team, you will be responsible for developing and implementing strategies to enhance building operations and deliver exceptional customer service to tenants and visitors.The...

  • Customer Success Strategy Lead

    7 days ago

    Melbourne, Victoria, Australia Xero Full time

    Job OverviewRoman Health Pharmacy LLC is seeking a seasoned Customer Success Strategy Lead to spearhead our customer success initiatives. This role will be responsible for leading a team of specialists in driving customer retention, satisfaction, and growth.About the RoleThe ideal candidate will have 4+ years of experience in customer success, sales, or a...

  • Strategy Lead

    3 days ago

    Melbourne, Victoria, Australia Tennis Australia Full time

    time left to apply End Date: January 18, 2025 (10 days left to apply)job requisition id R3551Showcase your analytical expertise and strategic brilliance with one of Australia's leading sports & entertainment organisations.Flexible work practices with 3 days in our Melbourne Park officeGreat perks including event tickets, onsite car parking and gymAt Tennis...

  • Executive Hospitality Liaison

    4 days ago

    Melbourne, Victoria, Australia FIRST CONTACT Full time

    In this pivotal role, you will be an integral part of the CBUS portfolio, driving excellence at 447 Collins Street.Working closely with the building management team, you will have a significant impact on tenant satisfaction and overall building operations.The introduction of the new building management team from Knight Frank offers a chance to reimagine the...

  • Contact Centre Expert

    3 days ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    At the Australia and New Zealand Banking Group Limited, we're shaping a world where people and communities thrive. Our Operational Performance Delivery team in the Contact Centre is looking for an expert to join our ranks.About the RoleThis role involves applying your expertise in contact centre operations and telephony systems to design, implement, and...

  • Team Member, Customer Contact

    3 days ago

    Melbourne, Victoria, Australia MLC Life Insurance Full time

    Job Description - Team Member, Customer Contact (240000DD)About the Role:MLC Life Insurance has multiple permanent opportunities available for Customer Support Team Members to join our Melbourne-based Customer Contact team. This entry-level role is well suited for those looking to kick-start their career in Financial Services.Upon commencing, you will start...

  • Business Strategy Lead

    3 days ago

    Melbourne, Victoria, Australia BAE Systems Full time

    At BAE Systems Australia, we thrive in a rapidly growing sector that puts us at the forefront of exciting and meaningful work. Every day, we push boundaries to produce some of the world's most innovative and ground-breaking technology.We are driven by our shared passion for delivering projects of global and national significance that help keep Australia...

  • CRM Strategy Lead

    7 days ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    About the RoleWe are seeking a dynamic CRM Manager to lead customer engagement, retention, and win-back programs in a fast-paced environment. This role is pivotal in driving innovation and leveraging first-party data to enhance customer retention.The successful candidate will have a strong track record in achieving KPI's and be able to balance big-picture...

  • Customer Contact Officer

    2 days ago

    Melbourne, Victoria, Australia livehire - ATS Full time

    We are currently seeking expressions of interest.Pay Rate: $27.64 per hour plus 25% loading for casual rate.Positions available in a purpose-driven environment.Fully paid training and skill consolidation for up to 6 weeks.100% work from home.Successful candidates must hold Australian Citizenship and provide evidence in the form of:Australian Birth...

  • Regional Brand Strategy Lead

    7 days ago

    Melbourne, Victoria, Australia Sinch Full time

    We are looking for a seasoned professional to lead our corporate communications efforts in the Asia-Pacific region. As the APAC Communications Director, you will be responsible for developing and executing a regional communications strategy that aligns with Sinch's business objectives.Your Key Accountabilities:Develop and Implement Regional Communications...

  • Sales Strategy Lead

    3 days ago

    Melbourne, Victoria, Australia Acm Ewp Group Full time

    About the RoleWe are seeking an experienced National Sales Manager to join our team at Acm Ewp Group. As a strategic leader, you will play a pivotal role in driving our sales strategy and expanding our market presence across the nation.Main Responsibilities:Sales Growth: Develop and implement national sales strategies that drive sales growth, identify...

  • Marketing Strategy Lead

    7 days ago

    Melbourne, Victoria, Australia ClearCompany Full time

    Job DescriptionThis role is focused on creating amazing marketing experiences that build a robust pipeline of leads to drive the growth of our business. You will work closely with our technical leads to create engaging, tight articles that align with our emerging products and solutions.Build and manage a centralized contact database that can be leveraged for...

  • Finance Strategy Lead

    48 minutes ago

    Melbourne, Victoria, Australia Treasury Wine Estates Full time

    About Treasury Wine EstatesWe are proud of our portfolio of global brands that have tremendous heritage, rich quality, and a reputation for excellence. Our purpose is to cultivate value through our brands, people & environment for enriched & joyful communities.Our CultureWe believe in bringing our whole selves, being courageous and delivering together. Our...

  • Customer Experience Strategy Lead

    2 hours ago

    Melbourne, Victoria, Australia Adobe Full time

    Required Skills and QualificationsTo succeed in this role, you'll need:Bachelor's degree or equivalent experience in Marketing or Business.Demonstrable people management experience, including building, leading, and managing technology organizations.Strong interpersonal relationships and the ability to work in complex and fast-paced environments.Ability to...

  • Junior Strategist

    3 days ago

    Melbourne, Victoria, Australia Neighbourhood Strategy Full time

    In our small but mighty Neighbourhood team, the Junior Strategist plays a critical role in the company's day-to-day operations, facilitating the Strat Chats events and calendar, supporting the team through desk research, analysing consumer behaviour and industry trends, and contributing to the development of brand strategies, research and strategic solutions...

  • Customer Experience Team Lead

    7 days ago

    Melbourne, Victoria, Australia Xero Full time

    Xero is a leading company in AU, and this is an opportunity to join their team as a Customer Experience Team Lead. In this role, you will be responsible for leading the Australia Customer Experience (CX) team, driving word-class service across customer outcomes, people, operations, and alignment against the CX strategy.You will empower and motivate the teams...

  • Product Strategy Lead

    1 day ago

    Melbourne, Victoria, Australia Myzeller Full time

    **Myzeller: A Pioneering Force in Business Banking**About Zeller:We're a champion for businesses of all sizes, driven by a vision to reimagine business banking and payments. As a fast-growing Australian scale-up, we're committed to creating a level playing field where all businesses can thrive.We believe in smarter payments and financial services solutions...

Customer Contact Strategy Lead

2 weeks ago

Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time
About the Role:

We are seeking a Customer Contact Strategy Lead to drive the development and execution of strategies that align with business objectives and improve CX, Banker Engagement, revenue, and operational efficiency across the enterprise. This role will require collaboration with senior leadership, squads, and cross-functional teams to ensure the customer contact strategy is aligned and regularly socialised.

The successful candidate will have highly proficient skills in applying a hypothesis-driven approach to problem-solving and strategic development. They will have expertise in developing and executing large-scale transformation strategies for contact centers, ensuring alignment with broader business goals.

This role will also involve managing financial oversight of costs related to technology updates, AI integrations, and contact center re-platforming, ensuring benefits are tracked and aligned with financial goals.

The ideal candidate will have a deep understanding of customer experience (CX) and banker engagement, with the ability to implement strategies that enhance customer interactions and ensure personalised, seamless experiences.