Operational Management Professional

1 week ago


Manly West, Queensland, Australia Manly Bowling Club Full time
About Us

Manly Bowling Club is a thriving organization with over 250,000 members and a strong presence in the community.

We value our staff and strive to create a supportive and inclusive team culture. Our commitment to excellence has earned us recognition as one of Australia's top privately owned companies.

The Role

We are seeking an experienced Customer Service Supervisor to oversee day-to-day operations at our venue on a permanent part-time basis.

As a key member of our team, you will be responsible for ensuring smooth operations while delivering exceptional customer experiences.

Your primary duties will include:

  • Ensuring compliance with relevant regulations, including the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP, and Gaming Regulations.
  • Coaching, developing, and managing staff performance.
  • Liaising with stakeholders to maintain seamless operations.
  • Promoting continuous improvement in service delivery.
  • Managing customer complaints and issues.
  • Meeting customer needs and expectations.
  • Assisting with compliance requirements by accurately updating reports in Risk Manager.
About You

To succeed in this role, you should possess:

  • A minimum of 3 years of experience in a similar position.
  • A current NSW RSA & RCG competency certificate.
  • Certificate IV in Hospitality or equivalent (desirable).
  • A strong understanding of regulatory frameworks to ensure compliance.
  • A proven track record of delivering excellent customer service.
  • Ability to lead and coach a team.
  • Immaculate grooming and presentation.
  • Excellent time management skills.
  • Flexibility to work a varied roster, including days, nights, weekends, and public holidays.
What We Offer

We provide:

  • A competitive salary of around $65,000 - $85,000 per annum, based on experience.
  • Discounted meals.
  • A supportive and inclusive team culture.
  • Uniforms provided.

We are committed to providing a positive and rewarding work environment that values our staff's contributions. If you're a motivated and enthusiastic professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.


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