Resort Front Office Manager

4 weeks ago

Fraser Island, Australia SeaLink K'gari (Fraser Island) Full time
Front Office Manager Opportunity

We are seeking a dynamic and experienced Front Office Manager to lead our front office team at SeaLink K'gari (Fraser Island).

This role is perfect for a guest experience professional who thrives in a busy and fast-paced resort environment.

The Front Office Manager is responsible for overseeing the Front Office Administration and Reception operations, ensuring exceptional guest experience, and managing accommodation bookings, check-ins, and counter service.

Key Responsibilities:

  • Oversee Front Office Administration and Reception operations.
  • Ensure exceptional guest experience in a friendly and team-oriented environment.
  • Manage accommodation bookings, check-ins, counter service, and telephone inquiries.
  • Reconcile daily accounts and client billing.
  • Update daily incoming tour numbers for meals and accommodation.
  • Assist with back-office operations and notify the Accommodation Manager of any issues.
  • Induct and train staff to maintain consistent service levels.

About You:

  • Minimum 2 years of experience as a Front Office Manager in a 3-star or higher hotel/resort.
  • Proficient in using hotel booking software.
  • Experience in a fast-paced and ever-changing environment.
  • Self-motivated with the ability to work independently.
  • Keen attention to detail and problem-solving skills.
  • Professional service attitude with a “can-do” approach.
  • Current First Aid Certificate or willingness to obtain one.
  • Valid open driver’s license.
  • Legal right to live and work in Australia.
  • Knowledge or experience with Accor properties (desired).

Benefits:

  • Affordable island living with accommodation, meals, and Wi-Fi included.
  • Annual $1,000 SeaLink Employee Travel Allowance.
  • Exclusive discounts: 25% off resort dining, bars, retail, and spa.
  • Employee training programs and recognition awards.
  • Free K'gari Explorer Tours and ferry rides to and from the island.
  • Convenient Transfers: Free ferry rides to and from the island—getting here is a breeze.
  • Wellness Perks: Access to our pool, staff gym, tennis courts, and more.

SeaLink K'gari (Fraser Island) is a world-class and Australian-owned operator, part of Kelsian Group Limited. We deliver brilliant experiences to our domestic and international guests.

How to Apply:

If you are passionate about delivering top-notch service and ready to embrace island life, we want to hear from you.

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