Front of House Service Ambassador

1 day ago

Perth, Western Australia beBeeCustomerService Full time $45,000 - $60,000

Job Summary

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We are seeking a skilled and enthusiastic Front of House Professional to provide exceptional customer service and contribute to a pleasant dining experience for our patrons.

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  • Key Responsibilities:
  • Serve customers with a warm and friendly attitude, making them feel welcome as soon as they enter the shop.
  • Attend to customer inquiries, provide menu information, and offer recommendations as needed.
  • Efficiently take customers' orders, ensuring accuracy and attention to special requests or dietary preferences.
  • Transmit orders to the kitchen or back-of-house staff promptly and ensure timely delivery of food to customers' tables or takeaway orders.
  • Maintain a clean, organized, and well-presented dining area. Clear and clean tables promptly after customers have finished their meals.
  • Process cash, credit card, or digital payment transactions accurately and efficiently. Issue receipts to customers when necessary.
  • Provide assistance to customers in carrying their takeaway orders or finding seating if needed.
  • Address customer concerns and complaints professionally and promptly. Seek assistance from management if necessary to ensure customer satisfaction.
  • Adhere to proper hygiene and food safety standards at all times, maintaining a clean personal appearance and following food handling guidelines.
  • Assist with opening and closing procedures, ensuring the shop is ready for business and clean-up duties are completed at the end of the day.
  • Collaborate with kitchen staff and other team members to ensure smooth and efficient operations.
  • Stay informed about the menu, special offers, and any changes in policies or procedures.]
    • Requirements:
    • Previous experience in a similar front-of-house role or customer service position is advantageous but not always required.
    • Excellent communication and interpersonal skills.
    • Friendly and approachable demeanor with a passion for delivering outstanding customer service.
    • Ability to multitask and remain calm under pressure.
    • Basic math skills for processing payments and giving change.
    • Flexibility to work in shifts, including evenings, weekends, and holidays.
    • Physical stamina to stand and walk for extended periods.
    • Knowledge of food safety and hygiene practices is a plus.]
    "],

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