Customer Service Ambassador

7 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $60,000 - $70,000
Job Description

We are seeking a highly motivated and enthusiastic Customer Service Ambassador to join our team. The ideal candidate will be responsible for delivering exceptional customer service, ensuring that our guests have an unforgettable experience at our hotel.

Main Responsibilities:

  • Provide quality service to customers by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Maintain control of customer and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to company policy.
  • Complete the daily shift checklist, referring any items that require follow-up to the Front Office Supervisor or Duty Manager.
  • Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
  • Be aware of group activity and crew movements, liaising closely with the Front Office Supervisor and/or Duty Manager, and assisting as required to prepare for such activity.
  • Have extensive knowledge of the Opera Front Office system with respect to reservations, check-in, cashiering and check-out.
  • Be fully versed in the Front Office cashiering system, balancing each shift and resolving outstanding items.
  • Have an extensive knowledge of the hotel services and facilities.
  • Demonstrate the 'Passion for Excellence' through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
  • Ensure all guests are provided with personalised service and that the 'Essence of Pleasure' is achieved.
  • Embody the art of hospitality through a 'can-do' attitude.
  • Perform tasks within a timely manner.
  • Assist with implementation and maintenance of brand standards.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Highly motivated with excellent attention to detail.
  • Experience within a similar role.
  • Strong communication skills.
  • A professional appearance, representing our brand.
  • The ability to work a rotating roster including weekends & public holidays.
Benefits

We offer a range of benefits, including:

  • Industry benefits worldwide on accommodation, dining and lifestyle services.
  • Access to daily discounted coffee and ambassador dining menu.
  • A unique training platform to enhance your skills and knowledge.
Others

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you. We are committed to diversity and inclusion, offering reasonable adjustments to support you during the recruitment process.

  • Customer Service Ambassador

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $42,240 - $69,920

    Customer Service AmbassadorWe are seeking a Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will play a vital role in delivering exceptional customer experiences through our online chat platform.

  • Customer Service Ambassador

    7 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $48,000 - $64,000

    **Customer Service Ambassador**We're seeking a skilled and enthusiastic Customer Service Ambassador to join our team. As a key player in delivering exceptional customer experiences, you'll play a vital role in creating positive interactions with our customers.As a Customer Service Ambassador, you'll be responsible for fostering a welcoming store environment,...

  • Customer Service Officer

    6 days ago

    Sydney, New South Wales, Australia Hr Ambassador Full time

    HR Ambassador has been in the labour hire industry for the past 20 years. Our ability to exceed client expectations can be attributed to our focus in the warehouse, logistics and production industries.Our client is a premium retail supplier of Australia's best coffee and tea products, trading for over 60 years. They are currently looking for an experienced...

  • Customer Service Officer

    7 days ago

    Sydney, New South Wales, Australia Hr Ambassador Full time

    HR Ambassador has been in the labour hire industry for the past 20 years. Our ability to exceed client expectations can be attributed to our focus in the warehouse, logistics and production industries.Our client is a premium retail supplier of Australia's best coffee and tea products. They are currently looking for an experienced **customer service...

  • Customer Service Officer

    1 day ago

    Sydney, New South Wales, Australia Hr Ambassador Full time

    HR Ambassador has been in the labour hire industry for the past 20 years. Our ability to exceed client expectations can be attributed to our focus in the warehouse, logistics and production industries.Our client is a premium retail supplier of Australia's best coffee and tea products. They are currently looking for an experienced **customer service officer...

  • Customer Service Ambassador

    7 days ago

    Sydney, New South Wales, Australia beBeeRetail Full time $45,138 - $62,394

    Customer Service AmbassadorWe're seeking a motivated and passionate individual to join our retail team as a Customer Service Ambassador. This role requires flexibility to work day and night shifts and weekends across a Monday-Sunday roster.Absolutely passionate about customer service and creating memorable experiences for customersClear and upbeat...

  • Customer Service Ambassador

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

    Job Title:Customer Service AmbassadorJob Summary:Pursue a career that’s all about delivering exceptional customer experiences.We’re seeking a highly motivated, personable individual to join our team as a Customer Service Ambassador.This role is perfect for someone who thrives in a fast-paced environment and enjoys interacting with people from diverse...

  • Customer Service Ambassador

    7 days ago

    Sydney, New South Wales, Australia beBeeAmbassadorship Full time $45,000 - $75,000

    Job Description:We are seeking a Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be the face of our store, providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Greet and assist customers in a friendly and professional mannerProvide product...

  • Customer Service Ambassador

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $85,000

    Customer Service AmbassadorThe ideal candidate will provide a warm and welcoming service to all customers and visitors, making each interaction a positive experience.Key Responsibilities:Offer a friendly and professional welcome to all customers and visitorsAssist and direct customers according to their requests, ensuring their needs are metMaintain the...

  • Customer Service Ambassador

    6 days ago

    Sydney, New South Wales, Australia beBeeAmbassadorship Full time $20 - $30

    Job Title: Customer Service AmbassadorWe are seeking ambitious and enthusiastic individuals to join our dynamic team as Customer Service Ambassadors. As a Customer Service Ambassador, you will play a vital role in delivering exceptional customer experiences and creating a memorable impression for our guests.Responsibilities:Customer Interaction: Meet and...