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Director of Operations
2 weeks ago
Overview:
We are seeking an experienced General Manager to lead operations at a luxury private club.
Key Responsibilities- Act as the primary liaison between the community and ownership, maintaining clear and consistent communication.
- Lead, develop, and support an on-site team, fostering a high-performance culture with a focus on excellence in service delivery.
- Oversee daily operations including hospitality, maintenance, administration, and vendor services.
- Deliver a five-star resident experience through proactive engagement, service quality, and attention to detail.
- Manage third-party vendor relationships, contracts, and performance to ensure quality and cost-effectiveness.
- Analyze and manage financials, providing variance reporting and contributing to strategic decision-making.
- Ensure regulatory compliance, building safety, and adherence to standard operating procedures.
- Bachelor's degree in Business, Hospitality, Property Management, or a related field preferred.
- Minimum of 5 years of experience in residential or hospitality property management, with a focus on luxury or high-rise communities.
- Demonstrated leadership and team-building skills, with a collaborative and solutions-oriented management style.
The ideal candidate will possess excellent written and verbal communication skills, strong organizational skills, and a solid understanding of budgeting principles.