Desktop Support Specialist
2 weeks ago
Axiom Technologies is a leading provider of Managed IT solutions to medium to large scale enterprises globally. We are looking for a skilled resource to coordinate activities and provide onsite/on-call assistance to end users within the organisation's desktop computing environment.
About the Role:
This role involves troubleshooting technical issues, providing support for Windows 10/11 admin, cloud, and thick build machines, as well as assisting with web applications support for Edge or Chrome. The successful candidate will also be responsible for supporting Cloud application requirements, troubleshooting MS Teams issues, and collaborating with app owners when necessary.
Key Responsibilities:
- Troubleshoot general performance issues and laptop hardware problems such as monitor, mouse, headset, phones
- Support Office license management and troubleshoot issues related to MS Office and security updates
- Collaborate with MS Outlook app owners to resolve issues
- Familiarity with Active Directory, Group Policies, and PowerShell scripting is essential
- Strong analytical and problem-solving skills, with excellent communication and client management skills
- Ability to work independently and in a team-oriented environment
Requirements:
- 2+ years of experience in Level 2/3 desktop support
- Windows 10/11 admin troubleshooting experience
- Cloud and Intune knowledge
- MS Teams support
- Web application support (Edge/Chrome)
- Active Directory and Group Policy knowledge
- Poweshell scripting knowledge
Qualifications:
- At least two of the following: PC/Laptop OEM Maintenance Certification, CompTIA A+, MCITP, MOS
Salary: $80,000 - $110,000 per annum, depending on experience.
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