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Night Shift Team Lead

2 months ago


Adelaide, South Australia Talent International Full time
Team Lead Night Shift (IT Service Desk)

We are seeking an experienced Team Lead Night Shift (IT Service Desk) to join our client in Adelaide. The ideal candidate will possess strong leadership and technical skills to manage a team and provide high-level service desk support.

Key Responsibilities:
  • Provide leadership and support to team members, resolving complex or major incidents.
  • Offer high-level service desk support for standard desktop applications and other approved software, aiming for high first-call resolution rates.
  • Effectively manage incident escalation.
  • Develop and document procedures to enhance response, installations, training, and problem-solving.
  • Communicate effectively, both verbally and in writing.
Requirements:
  • Proven experience in IT service desk management.
  • Strong technical skills and knowledge of standard desktop applications.
  • Excellent leadership and communication skills.
  • Ability to work effectively in a team environment.

If you are a motivated and experienced IT professional looking for a new challenge, please get in touch with us for a confidential discussion.